Terms & Conditions
Appointment Times
All new patients are required to arrive 10 minutes before their appointment time to ensure all relevant forms are completed. For all general appointments please arrive on time. If you are running late by more than 10 minutes please call ahead so you are not disappointed if you are no longer able to be seen. We reserve the correct time needed for each appointment and any delays have a knock on effect on the next patient and the rest of the day.
Cancellations / Rescheduling
If you are unable to make your appointment, please contact the practice immediately.
- All consultations payments are non-refundable.
- All consultation appointments require more than 2 working days notice to reschedule.
- Treatments (apart from composite bonding) require 5 working days notice to cancel or 2 working days notice to reschedule.
- Composite Bonding require 14 working days notice to cancel or reschedule.
- Review appointments require 2 working days to cancel or reschedule.
- Aligners review appointments require 2 working days notice to cancel or reschedule.
If you cancel after that time you lose your deposit.
If you reschedule after that time you will lost 50% of your payment and you will need to pay the balance to re-book.
If you cancel/reschedule due to an emergency, proof will be requested.
Failure to Attend
If you fail to attend to if you cancel three appointments, we reserve the right to terminate your treatment with 1 Kings Dental.
If you fail to attend you will lose your treatment payment/deposit.
Deposits
All consultations require an upfront payment of £50.
Treatment Deposits (apart from composite bonding) are 50% of the appointment up front.
Composite Bonding require a £500 deposit up front.
Review appointments require a £50 holding fee.
Aligners review appointments require a £50 holding deposit that is refunded at the end of treatment.
Our Dentist’s time is important and giving notice gives other patients more options to commence with their treatment.
Quotations
Each quotation is valid for 2 months only after which you will need to contact the clinic for a new quotation. Any agreed plan must be booked in before the 2 month expiry.
Payment Options
Pay in 3 Via Paypal
The first instalment will need to be paid either at the time of booking in your composite bonding appointment instead of the £500 deposit, or if you choose to pay a deposit then you can pay your first pay-in-3 instalment on the day of your composite bonding appointment.
Refunds
If you are requesting a refund of a finance application, please write an email to the clinic with the request. The clinic will then liaise with the finance company to arrange your refund. This must be within the cooling off period of 14 days.
Please allow up to 7 working days for all refunds to be processed and 14 working days for this to be received.
Feedback and Complaints
At 1 Kings Dental we welcome all feedback, positive or negative. We use this information to improve our quality and service. If you would like to give feedback please email your clinic.
If you would like to make a formal complaint please send a detailed email to the clinic manager. They will email back within 48 hours, with a plan to look into your complaint in further detail. They may want to arrange a face to face meeting or telephone call to discuss this further.
General Information
Zero Tolerance Policy
If any patient is abusive or violent towards any member of staff or any other persons on the practice premises, the practice retains the right to have the patient removed from their list. In extreme cases the police may also be contacted.
Medical History
Written patient medical history will be taken when you have your initial appointment at the clinic. This will be updated verbally or again in your medical history e-folder at each visit. If you are aware of any changes to your medical history it is your responsibility to notify the team.
Infection Control
At 1 Kings Dental we create an annual infection control statement. All staff are fully trained and patients are informed of any policies or procedures that are operational with the clinic, this includes covid 19 measures. Hand sanitiser, face masks and clinical gloves are available on entry to the clinic if required.
Quality Assurance
Our practice aims to provide dental care of a consistent quality, for all our patients. We will have management systems to help us, and which define each practice member’s responsibilities when looking after patients.
Consent
Patients are provided with sufficient information to ensure they understand the nature of the proposed treatment and any alternatives, risks, benefits and anticipated outcomes of treatment before they give their consent to it, and that the patient-clinician discussion and agreement is clearly documented. This is signed prior to treatment starting.
Media Consent is signed prior to any photographs being posted online.
CCTV
Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded. The use of CCTV falls within the scope of the GDPR.
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